Showing posts with label messaging. Show all posts
Showing posts with label messaging. Show all posts

Part I: How Cash for Clunkers Impacted 2009 Sales & Advertising to Attract Bargain Shoppers


There are a lot of articles out talking about a resurgence in automotive sales. As a recent LA Times article claims, “U.S. car sales are out of rut.” While there certainly is some very positive momentum that all started with Car Allowance Rebate System (CARS) or more commonly known as “Cash For Clunkers”, Ford posted a pretax third-quarter profit of $357 million and General Motors has improved its market share for four straight months, the market is far from recovery.

All of this talk about improvements in the automotive market has left me wondering what is really going on, since we recently crossed 10% national unemployment and little has changed with economic fundamentals.

Did Cash For Clunkers wake people up and get them interested in car buying? Or was it simply a temporary spike where numbers returned to pre-Clunker sales? Or is something else going. Of course, I’m curious if the sales momentum in late 2009 is advertising or product related or a little of both or not really a momentum at all.

Approach

Most of the analysis done by the media is year-over-year comparisons. But if this year is highly unusual and looking back at the tanking of sales in late 2008 is naturally going to provide what looks like a surge in sales, how can we judge sales performance post Cash for Clunkers?

This analysis looks at 2009 only. I looked at sales through the first six months of 2009 (January-June) and then took an average of sales for those months to obtain an average month in 2009.



The chart looks at percentage of change from a six-month average, against the months where Cash for Clunkers was active and the following two months post the end of the Clunkers offer: September and October.

The data also only looks at non-luxury automotive brands for the companies included in the analysis. Why? The legislation applied only to cars priced below $45,000. Cash for Clunkers had a negative or non-impact on luxury car sales, so I decided to exclude it in this analysis.

One company that may seem odd here is Smart. I only included them because they were running a high profile $99/month Cash for Clunkers promotion. I was curious if it had an impact on sales.

Sales During Cash for Clunkers

Honda, Nissan and Toyota saw the most significant increases in sales in August when Cash for Clunkers was at its peak. Honda had a 90% increase while Nissan increased 89% and Toyota 78% over the 6-month 2009 average.

U.S. brands Ford, General Motors and Chrysler saw decent gains, but almost two-thirds or half the gain of their foreign counterparts. General Motors led with a 60% gain, Ford saw a 45% increase and Chrysler performed the lowest across the major brands with only a 19% improvement; though, many Chrysler dealers were caught without adequate inventories.

Truck sales were one area where American brands did fairly well. “The single most common swap - which occurred more than 8,200 times - involved Ford 150 pickup owners who took advantage of a government rebate to trade their old trucks for new Ford 150s,” according to the Associated Press.

Not surprisingly, Hyundai received a nice bump especially with some low-priced value alternatives for SUV traders with significant sales of the Tucson and Santa Fe. The Elantra, their economy car, doubled sales in August as value seekers sought alternatives to the Honda Civic, Ford Focus and Toyota Corolla which all ran into availability issues.

Smart saw a negative change in July as Cash for Clunkers started, but eventually turned positive, barely, as the program peaked in August. Unfortunately for Smart, their sole product only allows for a driver and one passenger and while the 33/41 mpg fuel-economy at first is appealing, it comes with giving up a lot like interior space and concerns for safety.

The program did what most expected it to do. It increased sales and spurred a lot of interest in new car sales. Who benefited more is really more of a political concern and caused a lot of discussion as it is easy to see the Asian automakers did very well from the program.

Marketing To Clunker Sellers

There were various efforts as automakers tried their best to attract clunker sales. Hyundai was the first out of the gate by offering trades a few weeks before the program officially started, good thing for Hyundai the government accepted the early trades.

Ford Motor Company went with their “Let Ford Recycle Your Ride” site that simplified the process for figuring out if a car qualified and then returned a list of qualifying Ford, Lincoln and Mercury vehicle choices. The site also included manufacturer incentives. All of this made for a very easy understanding of cost in a few simple steps. Ford was the third most popular car brand that consumers visiting this website have requested calls from a local dealer.

Chrysler had by far the easiest, most effective message with its Cash for Clunkers advertising. Their program simply promoted a “Double Cash” incentive where Chrysler matched the government’s incentive. If one qualified for a $4,500 rebate from CARS, Chrysler added another $4,500 to the purchase allowing for a $9,000 incentive! It was very impressive and a clear, effective way to communicate their offer. Unfortunately, Chrysler is suffering very low consideration due to its bankruptcy and ran into supply issues even if customers wanted a vehicle.

Toyota was “proud to be part of the US government’s program.” They promoted their most fuel efficient and most dependable car company in America message in the TV spots for the program.



GM did a Cash for Clunkers qualification experience from their corporate GM.com website. The site was similar to Ford’s where one entered in their car information and it said what GM products were eligible for trade. It however did not include additional manufacturer incentive information.

Smart, as I mentioned earlier, provided a very interesting effort to gain some interest from bargain shoppers. They promoted a $99/month payment when a clunker was traded in for a new Smart car. The low monthly payment was definitely attractive and looked great in large print. Unfortunately, many were quick to chastise the offer as it came with a large $6,667 balloon payment at the end of the 36-month term. The full cost of the deal and the limited appeal of a two-seat car that looks like a death trap next to a Chevy Cobalt, probably caused most buyers to look elsewhere.

It was no surprise to see the small car; fuel-efficient leaders gain the most from the program. Truck sales were strong which definitely helped the home team along with a couple shining examples like the Ford Focus which led the program as the Number 1 buy of shoppers.


To be Continued (Article should be up no later than Dec 2):
Part II: Examining Post Cash for Clunkers

Now California Earthquakes will Set Off Laptops Too



It's always a challenge to do something different and relevant to your product's messaging. Toyota found an excellent way to connect safety with your computer's screen-saver so that it is relevant to the users experience and firmly establishes the safety messaging Toyota wants to come across with their new iQ vehicle.

The screen-saver software, available for a Mac computer, allows one to lock their computer using the Apple remote control mimicking the way one locks their car with a car alarm. Move the computer and it is set off. Press a key on the keyboard and it is set off. Click the remote again and the screen-saver is disabled. Checkout the demonstration in the video above.

I think this is an ingenious way to integrate a strong safety message. It also reinforces your vehicle's consumer benefit message every time the user "locks" their computer which displays the Toyota iQ product as a screen-saver, besides it's such a cool integration that you are likely to demonstrate it to others and thus promote additional downloads and familiarity with the product. more.

Hyundai Alleviates Consumer Uncertainty


Hyundai gets my award for Most Relevant Automotive Consumer Campaign. Ok, no such award exists but if it did - Hyundai would take it in a second. The Hyundai Assurance program promotes the idea of relieving car shoppers from the concern of job loss. What with Economists talking about a possible national 11% unemployment rate, it certainly is something very top of mind. Besides, who really wants to buy a car if one is concerned about not receiving paychecks weeks or months after adding a sizable car payment to one's monthly bills?

So, Hyundai came up with a program to let customers return a newly leased vehicle if they suffer a job loss. They teamed up with Walkawayusa.com, a company that insures people from their commitment when "unforeseen life events occur." The "We've Got Your Back for One Full Year" message is concise, culturally relevant, and hits a macro economic issue that has dramatically deterred car sales. It also gets a company away from more money on the hood to try to entice buyers. The discounts going on today have hit $7,000 to $8,000 in December on truck products with tons of promotions across the industry like 0% financing, employee pricing, or both.

Hyundai essentially gets to the root of the problem -- Uncertainty. Price isn't the issue. "The question for consumers right now is what is going to happen to their income in 2009," Joel Ewanick, Hyundai Motor America's vice president of marketing, told Automotive News. "That's what is keeping them on their couches. No matter how big the rebate you put out, the real issue is fear."